OVERVIEW
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Online Store and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Online Store. By using the Online Store, You agree to the collection and use of information in accordance with this Privacy Policy.
When You visit the Site, We automatically collect certain information about Your device, including information about Your web browser, IP address, time zone, and some of the cookies that are installed on Your device. Additionally, as You browse the Site, We collect information about the individual web pages or products that You view, what websites or search terms referred You to the Site, and information about how You interact with the Site. We refer to this automatically-collected information as “Device Information.”
Interpretation and Definitions
A) Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
B) Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Company (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Flovers Flower Shop and/or JKS, LLC established at Avenida San Patricio 778, Urbanización Las Lomas, San Juan, PR 00921.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: Commonwealth of Puerto Rico or Puerto Rico.
- Device means any device that can access the Online Store such as a computer, a cellphone, a digital tablet or a Smart TV.
- Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to access in part or whole to the Online Store or Web Platform.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website, Online Store or Web Platform refers to Flovers Flower Shop, accessible from [ https://floverspr.com ] and/or [ https://floverspr.shop ]
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
SECTION 1 - COLLECTING AND USING YOUR PERSONAL DATA
Types of Data Collected
Personal Information
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email Address.
- First name and last name.
- Phone Number.
- Physical and/or mailing address.
- Usage Data.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include anonymous information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on Your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit [ http://www.allaboutcookies.org ].
- “Log files” track actions occurring on the Site, and collect data including Your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how You browse the Site.
SECTION 2 - TRACKING TECHNOLOGIES AND COOKIES
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service properly. Unless You have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (e.g., recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here:
- All About Cookies by All About Cookies (in English). [ https://allaboutcookies.org ].
We use both Session and Persistent Cookies for the purposes set out below:
- Necessary / Essential Cookies.
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
- Cookies Policy / Notice Acceptance Cookies.
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
- Functionality Cookies.
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
- Tracking and Performance Cookies.
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify You as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device You use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
SECTION 3 - USE OF YOUR PERSONAL DATA
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
- To provide You with: news, newsletters, or email offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case We will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
SECTION 4 - RETENTION OF YOUR PERSONAL DATA
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
SECTION 5 - TRANSFER OF YOUR PERSONAL DATA
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of the Company.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of Users of the Service or the public.
- Protect against legal liability.
SECTION 6 - SECURITY OF YOUR PERSONAL DATA
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected anonymously to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:
Google Tag Manager Its privacy policy can be viewed at:
SECTION 7 - PAYMENT PROCESSING
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Shopify Payments
Its privacy policy can be viewed at:
PayPal
Its privacy policy can be viewed at:
SECTION 8 - USAGE, PERFORMANCE, AND MISCELLANEOUS
We may use third-party Service Providers to provide better improvement of our Service.
Invisible reCAPTCHA
We use an invisible captcha service called reCAPTCHA. reCAPTCHA is operated by Google. The reCAPTCHA service may collect information from You and from Your Device for security reasons.
The information collected by reCAPTCHA is held in accordance with the Privacy Policy of Google:
Information Collected: No.
SECTION 9 - SOURCES OF PERSONAL INFORMATION
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from You. For example, from the forms You complete on our Service, the preferences You express or provide through our Service, or from Your purchases on our Service.
- Indirectly from You. For example, by observing Your activity on our Service.
- Automatically from You. For example, through the cookies that We or Our Service Providers set on Your device as You navigate through our Service.
- From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.
- Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the "Use of Your Personal Data" section.
- If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes, We will update this Privacy Policy.
Disclosure of Personal Information for Business Purposes or Commercial Purposes
We may use or disclose and may have used or disclosed in the past twelve (12) months the following categories of personal information for business or commercial purposes:
- Category A: Identifiers.
- Category B: Commercial information.
- Category C: Internet or other similar network activity.
When We disclose personal information for a business purpose or a commercial purpose, We enter into a contract that describes the purpose and requires the recipient to keep that personal information confidential and not use it for any purpose except for performing the contract.
SECTION 10 - SALE OF PERSONAL INFORMATION
As currently defined, "sell" and "sale" means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by the business to a third party for valuable consideration.
Under no circumstances will We sell Your information to any third party.
SECTION 11 - SHARING YOUR PERSONAL INFORMATION
We share Your Personal Information with third parties to help Us use Your Personal Information, as described above. For example, We use Shopify to power Our online store; You can read more about how Shopify uses Your Personal Information here: [ https://www.shopify.com/es/legal/privacidad ]. We also use Google Analytics to help Us understand how Our customers use the Site; You can read more about how Google uses Your Personal Information here: [ https://www.google.com/intl/es/policies/privacy/ ]. You can also opt-out of Google Analytics here: [ https://tools.google.com/dlpage/gaoptout ].
Finally, We may also share Your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information We receive, or to otherwise protect Our rights.
Sharing of Personal Information
We may share Your Personal Information identified in the above categories with the following categories of third parties:
- Payment Processors.
- Third-party vendors to whom You or Your agents authorize Us to disclose Your Personal Information in connection with the products or services We provide to You.
SECTION 12 - HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that We collect generally to fulfill any orders placed through the Site (including processing Your payment information, arranging for shipping, and providing You with invoices and/or order confirmations). Additionally, We use this Order Information to:
- Communicate with You;
- Screen Our orders for potential risk or fraud; and
- When in line with the preferences You have shared with Us, provide You with information or advertising relating to Our products or services.
We use the Device Information that We collect to help Us screen for potential risk and fraud (in particular, Your IP address), and more generally to improve and optimize Our Site (for example, by generating analytics about how Our customers browse and interact with the Site, and to assess the success of Our marketing and advertising campaigns).
SECTION 13 - BEHAVIOURAL ADVERTISING
As described above, We use Your Personal Information to provide You with targeted advertisements or marketing communications We believe may be of interest to You. For more information about how targeted advertising works, You can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work ].
You can opt-out of targeted advertising by using the links below:
- Facebook: [ https://www.facebook.com/settings/?tab=ads ].
- Google: [ https://www.google.com/settings/ads/anonymous ].
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads ].
Additionally, You can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: [ http://optout.aboutads.info/ ].
SECTION 14 - EMAIL MARKETING
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use Email Marketing Service Providers to manage and send emails to You.
Shopify Email
Shopify Email is the integrated email marketing system for Shopify stores. It is mostly used to send newsletters to customers who sign up for your mailing list in a great way to let them know about new products and upcoming offers.
You can use Shopify Email to create email marketing campaigns and send them from Shopify.
For more information, visit:
https://help.shopify.com/es/manual/promoting-marketing/create-marketing/shopify-email/data-privacy-legal-compliance ].
SECTION 15 - SALE OF PERSONAL INFORMATION OF MINORS UNDER 16 YEARS OF AGE
We do not knowingly collect personal information from minors under the age of sixteen (16) through our Service, though certain third-party websites to which We link may do so. These third-party websites have their own terms of use and privacy policies, and We encourage parents and legal guardians to monitor their children's Internet usage and instruct them to never provide information on other websites without their permission.
If You have reason to believe that a child under the age of thirteen (13) or sixteen (16) has provided personal information to Us, please contact Us with sufficient detail to enable Us to delete that information.
Your request to Us must:
- Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative.
- Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it.
We cannot respond to Your request or provide You with the required information if We cannot:
- Verify Your identity or authority to make the request.
- And confirm that the personal information relates to You.
Do Not Sell My Personal Information
As mentioned above, We do not sell Your personal information to third parties.
Please note that any opt-out is browser-specific. You may need to opt-out on each browser You use.
SECTION 16 - DO NOT TRACK
Please note that We do not alter Our Site’s data collection and use practices when We see a Do Not Track signal from Your browser.
SECTION 17 - YOUR RIGHTS
If applicable, if You are a European resident, You have the right to access personal information We hold about You and to ask that Your personal information be corrected, updated, or deleted. If You would like to exercise this right, please contact Us through the contact information below.
Additionally, if applicable, if You are a European resident, We note that We are processing Your information in order to fulfill contracts We might have with You (for example, if You make an order through the Site), or otherwise to pursue Our legitimate business interests listed above. Additionally, please note that Your information will be transferred outside of Europe, including to Canada and the United States.
SECTION 18 - MOBILE DEVICES
Your mobile device may give You the ability to opt-out of the use of information about the apps You use to serve You ads that are targeted to Your interests:
- "Opt-out of Interest-Based Ads" or "Opt-out of Ads Personalization" on Android devices.
- "Limit Ad Tracking" on iOS devices.
You can also stop the collection of location information from Your mobile device by changing the preferences on Your mobile device.
SECTION 19 - DATA RETENTION
When You place an order through the Site, We will maintain Your Order Information for Our records unless and until You ask Us to delete this information.
SECTION 20 - CHILDREN'S PRIVACY
Our Service does not address anyone under the age of thirteen (13). We do not knowingly collect personally identifiable information from anyone under the age of thirteen (13). If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from one of Your parents, We may require Your parent's consent before We collect and use that information.
Please note that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
SECTION 21 - LINKS TO OTHER WEBSITES
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
SECTION 22 - CHANGES TO THIS PRIVACY POLICY
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
SECTION 23 - CONTACT INFORMATION
If You have any questions about this Privacy Policy, You can contact us:
- By visiting this page on our website: https://floverspr.com/pages/contacto.
- By phone number: +1 (787) 979-1117, +1 (787) 938-6942.
Last revised: Saturday, September 28, 2024.